Cancellation & Refund Policy

1. Order Cancellation Policy

At Benefit India, we understand that circumstances may change. Here's our cancellation policy:

1.1 Before Dispatch

• Orders can be cancelled free of charge before dispatch
• To cancel, contact us at +91-9259204444 or email info@benefitindia.in
• Cancellation requests made within 24 hours of order placement will be processed immediately
• Full refund will be initiated within 2-3 business days

1.2 After Dispatch

• Once the product is dispatched, cancellation is not possible
• You may refuse delivery and the product will be returned to us
• Refund will be processed after deducting shipping and handling charges
• Return shipping charges will be borne by the customer

1.3 After Delivery/Installation

• Cancellation after installation is subject to our return policy (see Section 2)
• Installation charges are non-refundable
• Product must be in original condition with all accessories and packaging

2. Return Policy

We accept returns under the following conditions:

2.1 Return Eligibility

• Time Frame: Returns accepted within 7 days of delivery for unopened products
• Condition: Product must be unused, in original packaging with all accessories
• Documentation: Original invoice and warranty card must be provided
• Quality Check: Returned product will be inspected before refund approval

2.2 Non-Returnable Items

• Products that have been installed or used
• Products with damaged or missing packaging
• Products with missing accessories or manuals
• Products damaged due to misuse or negligence
• Customized or specially ordered products
• Clearance or discounted items (unless defective)

2.3 Defective Products

• Defective products can be returned within 30 days of purchase
• We will arrange for inspection by our technician
• If confirmed defective, we will provide replacement or full refund
• Pick-up will be arranged at no additional cost for defective products

3. Return Process

Follow these steps to initiate a return:

4. Refund Policy

4.1 Refund Methods

• Refunds will be processed to the original payment method
• For cash payments, refund will be via bank transfer (provide bank details)
• Store credit can be offered as an alternative (valid for 1 year)

4.2 Refund Timeline

Note: Refund timelines may vary depending on your bank's processing time.

4.3 Refund Deductions

• Shipping Charges: Non-refundable (unless product is defective)
• Installation Charges: Non-refundable
• Restocking Fee: 10% may be charged for opened but unused products
• Return Shipping: Customer's responsibility (unless product is defective)

5. Exchange Policy

We offer product exchanges under certain conditions:

• Exchange available within 7 days of delivery
• Product must be unused and in original packaging
• Exchange only for same or higher value product
• Price difference must be paid for higher value products
• No cash refund for lower value exchanges (store credit will be issued)
• Defective products can be exchanged within warranty period

6. Warranty Claims

For warranty-related issues:

• Contact our service center for warranty claims
• Warranty covers manufacturing defects only
• Warranty does not cover misuse, physical damage, or unauthorized repairs
• Free repair or replacement will be provided for valid warranty claims
• Refunds are not available for warranty claims (only repair/replacement)

7. Damaged or Defective on Arrival

If you receive a damaged or defective product:

• Report within 24 hours of delivery
• Provide photos/videos of the damaged product and packaging
• Do not use or install the product
• We will arrange for immediate replacement or refund
• Pick-up will be scheduled at no additional cost

8. Special Cases

8.1 Custom Orders

• Custom or specially ordered products are non-refundable
• Cancellation charges may apply after order confirmation

8.2 Bulk Orders

• Different terms may apply for bulk corporate orders
• Contact our sales team for bulk order cancellation/refund terms

8.3 AMC and Service Packages

• Annual Maintenance Contracts are non-refundable
• Unused service visits may be transferred (subject to conditions)

9. Important Notes

10. Contact Us

For cancellation, return, or refund queries, please contact us: