Shipping & Delivery Policy

1. Delivery Coverage

Benefit India is committed to delivering high-quality water purifiers and RO systems across India:

• Local Delivery (Dehradun): Free delivery within Dehradun city limits for all products
• Uttarakhand: Delivery available across all districts with nominal charges
• Pan-India: We deliver to most serviceable pin codes across India
• Remote Areas: Delivery to remote locations subject to courier availability

Please check product availability and delivery charges for your location at checkout.

2. Delivery Timeline

We strive to deliver your water purifier as quickly as possible:

Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, festival seasons, or logistics challenges.

3. Shipping Charges

Our shipping charges are transparent and competitive:

• Free Delivery: Within Dehradun city limits for all orders
• Uttarakhand: ₹200-₹500 depending on location and product size
• Rest of India: Calculated based on weight, dimensions, and delivery location
• Special Offers: Watch for promotional periods with free or discounted shipping

Exact shipping charges will be displayed at checkout before payment confirmation.

4. Order Processing

Processing Steps:

• Orders are processed within 24-48 hours of payment confirmation
• You will receive an order confirmation email with order details
• A tracking number will be provided once the product is dispatched
• SMS and email updates will be sent at each stage of delivery

Order Verification:

• For high-value orders, we may contact you for verification
• Incomplete or incorrect address may delay delivery
• Please ensure all contact details are accurate

5. Installation Services

Professional installation is crucial for optimal performance:

• Installation Included: For domestic RO systems within Dehradun
• Installation Charges: May apply for locations outside Dehradun
• Scheduling: Installation will be scheduled after product delivery
• Technician Visit: Our certified technicians will install the system at your convenience
• Installation Time: Typically takes 1-2 hours depending on the product

Pre-Installation Requirements:

• Adequate space for the water purifier unit
• Electrical socket (220-240V) within 3 feet of installation point
• Water supply connection availability
• Drainage facility for reject water

6. Delivery Process

What to Expect:

• Delivery partner will contact you 1 day before delivery
• Ensure someone is present to receive the delivery
• Photo ID proof may be required at the time of delivery
• Check the package for any visible damage before accepting

Delivery Attempts:

• Maximum 3 delivery attempts will be made
• If delivery fails after 3 attempts, the order will be returned
• Re-delivery charges may apply for returned orders

7. Package Inspection

Please inspect your package upon delivery:

• External Inspection: Check for any visible damage to the packaging
• Product Verification: Verify the product model and accessories
• Damage Report: Report any damage immediately to the delivery person
• Documentation: Take photos/videos of damaged packaging if any
• Contact Us: Reach out to our customer service within 24 hours for damaged products

Important: Once you accept the delivery without noting damage, claims for external damage will not be accepted.

8. Tracking Your Order

Stay updated on your order status:

• Track your order using the tracking number provided via email/SMS
• Real-time updates on order status through our website
• Contact our customer service for any tracking issues
• Expected delivery date will be mentioned in the tracking details

9. Delivery Delays

While we strive for timely delivery, delays may occur due to:

• Natural disasters or extreme weather conditions
• Political unrest or strikes
• Festival seasons with high order volumes
• Remote location accessibility issues
• Incorrect or incomplete delivery address

We will keep you informed of any delays and work to deliver your product as soon as possible. For significant delays, you may request order cancellation as per our cancellation policy.

10. Non-Serviceable Locations

Some remote locations may not be serviceable:

• We will notify you if your location is non-serviceable during checkout
• Alternative delivery arrangements may be suggested
• You may choose to pick up from our nearest service center
• Full refund will be processed if delivery is not possible

11. Contact Us for Shipping Queries

For any questions regarding shipping and delivery, please contact us: